We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and this policy outlines the information Compass Heating & Cooling may collect, how we use it, and the steps we take to protect it. By using our website, you accept the practices described in this policy.

Information Collection

We may collect non-personal information such as:

Domain name and IP address
Browser type
Operating system
Referring website
Pages you view on our Website

This information does not reveal personal details beyond your IP address.

If you communicate with us regarding our Website or services, we may collect any information you provide through that communication.

We may email you in the future about specials, new products, services, or updates to this privacy policy.

Information Use

Compass Heating & Cooling uses collected information to:

Improve our Website and services
Respond to requests for information
Provide customer support
Conduct internal analytics
Maintain and enhance user experience

Security

We follow industry-standard practices to protect information during transmission and once received.

If we collect sensitive data (e.g., credit card information), it is encrypted and securely transmitted. Look for the lock icon or “https” in your browser address bar to verify secure pages.

Only employees who require your information to perform specific tasks (billing, customer service, etc.) have access to personally identifiable data. All servers storing such data are kept in a secure environment.

Cookies

We use cookies to:

Improve access to our site
Identify repeat visitors
Enhance user experience
Track user interests to improve site performance

Cookies are not linked to personally identifiable information.

Sharing

Compass Heating & Cooling will not sell or provide collected information to third parties for direct or indirect mass email marketing.

We may disclose personal information or an IP address only when legally required to:

Comply with the law
Cooperate with investigations
Protect rights or property
Identify individuals violating the law or website terms

Please remember: any information disclosed publicly online (e.g., comments, forums) may be collected and used by others.

You are responsible for maintaining the secrecy of your personal information.

Texting opt-in information is never shared with any third parties.

Links to Other Websites

Our Website may contain links to external sites. We are not responsible for their content or privacy practices. We encourage visitors to review the privacy policies of any site that collects personal information.

Surveys & Contests

From time to time, we may request voluntary information through surveys or contests. Information may include contact details or demographic data. Contact information is used for notifications and prize delivery; survey data helps improve site usability and customer satisfaction.

Text Message Compliance

Consent

We obtain explicit consent before sending text messages. By opting into our SMS program, you agree to receive service-related updates, promotions, or alerts. You may opt out at any time.

Opt-Out

To unsubscribe, reply “STOP” to any text message or contact us directly. You will no longer receive marketing texts but may still receive messages needed to complete ongoing requests.

Data Use

We collect your mobile number and any information you provide. This data is used only for sending requested messages. We do not share or sell this information.

Data Security

We implement strong safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

Consent

By using this Website, you consent to our collection and use of your information as described. We may update this Privacy Policy periodically. Updated policies will be posted on this page.

We recommend reviewing this page regularly.

Contact Information

If you believe we are not abiding by this policy, please contact us:

Phone: (970) 508-3402
Email: info@compassheat.com